Refund Policy

Aravoca is operated by App Bamboo Ltd, a company registered in the United Kingdom (company number 17481725, registered office 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE). This page explains when and how you can get your money back. It is part of our Terms of Service.

The short version: the first 300 words are free, so you can try Aravoca before paying anything. If you buy on the web and change your mind, ask within 7 days and we refund you in full.

1. 7-day money-back guarantee (web purchases)

If you buy Pro Monthly, Pro Annual or Lifetime on the web (payment taken by Stripe), you can ask for a full refund within 7 days of that payment. You do not need to give a reason.

• How to ask: email contact@appbamboo.com or use the contact page, and quote the email address on your Aravoca account.
• How you are paid: the refund goes back to the original payment method. Your bank or card provider may take a few days to show it.
• What happens to your access: the paid access the refund relates to ends. A refunded Lifetime purchase no longer gives Lifetime access. Your account, your learning progress and the free plan stay, and words you have already learned stay unlocked.

2. Cancelling a subscription later

You can cancel Pro Monthly or Pro Annual at any time in Manage billing, which you open from your Profile in the app. Cancelling stops future renewals. You keep paid access until the end of the period you have already paid for, and we do not refund the part of a period that is left.

3. Purchases through Apple or Google

Purchases made through the Apple App Store or Google Play are billed by Apple or Google and are refunded by those stores under their own rules. We cannot refund those payments ourselves; please ask Apple or Google directly.

4. Your legal rights

The 7-day guarantee is something we offer in addition to the law. This does not affect your statutory rights: if the law of the country where you live gives you a longer period to cancel, or other refund rights, you keep them.

5. Contact

App Bamboo Ltd, 82a James Carter Road, Mildenhall, United Kingdom, IP28 7DE — email contact@appbamboo.com or use the contact page.